DISABLED ONLINE USERS ASSOCIATION
eBay Announcement 2/6/07
***Updated: Transcript and Audio Archive for Bill Cobb's Town Hall Now Available***
February 06, 2007 | 03:03PM PST/PT
The audio archives and transcript from the Town Hall on January 25th are now available. Visit our Town Hall Archives [http://pages.ebay.com/townhall/archi...eName=CMDV:AB] to read or listen to Bill Cobb, President of Marketplaces North America, and other leaders around eBay as they answer questions during this open-topic event.
Make sure to save the date for Bill's next Town Hall [http://pages.ebay.com/townhall/] on Thursday, February 22nd at 4pm PT.
***Manage Buyer Questions Easily with Customized Question Subjects***
February 06, 2007 | 10:43AM PST/PT
Hi, I'm Albert Lee. In the next few days, we'll be launching Customized Question Subjects, which will make it easier for sellers to manage buyer questions about their listings.
Currently, when a buyer uses the Ask Seller a Question feature on the item page to send you an email, they have to select a standard subject such as "General question about this item" or "Question about shipping for this item." Starting in the next few days, sellers will be able to create up to 9 additional customized subjects, so you can more easily categorize and sort the types of questions your buyers are asking.
For example, if you offer a Return Policy and want to easily identify questions about it, you could create a "Return Policy Question" subject that buyers could select.
Outside of this customized subject line, the email sellers receive will look exactly the same as it does today. If a seller decides not to create any custom subjects, buyers will see the same default choices they do today.
To customize your question subjects, follow these steps:
-Go to your Preferences in My eBay.
-In the Selling Preferences section, click on "Show" next to "Ask Seller a Question."
-Click "Edit" next to the "Customize the question types that buyers can choose from."
For more information about Customized Question Subjects, please see our Help page.
eBay Product Management
Highlights from eBay's official blog (www.ebaychatter.com):
-Project San Dimas and Adobe Apollo at DEMO 07 (http://www.ebaychatter.com/the_chatt...t_san_dim.html)
-The Colts Rain in Miami (http://www.ebaychatter.com/the_chatt...lts_rain_.html)