eBay Announcement 2/6/07

[Marjie]

***Updated: Transcript and Audio Archive for Bill Cobb's Town Hall Now Available***

February 06, 2007 | 03:03PM PST/PT

The audio archives and transcript from the Town Hall on January 25th are now available. Visit our Town Hall Archives [http://pages.ebay.com/townhall/archi...eName=CMDV:AB] to read or listen to Bill Cobb, President of Marketplaces North America, and other leaders around eBay as they answer questions during this open-topic event.

Make sure to save the date for Bill's next Town Hall [http://pages.ebay.com/townhall/] on Thursday, February 22nd at 4pm PT.

=================================================

***Manage Buyer Questions Easily with Customized Question Subjects***

February 06, 2007 | 10:43AM PST/PT

Hi, I'm Albert Lee. In the next few days, we'll be launching Customized Question Subjects, which will make it easier for sellers to manage buyer questions about their listings.

Currently, when a buyer uses the Ask Seller a Question feature on the item page to send you an email, they have to select a standard subject such as "General question about this item" or "Question about shipping for this item." Starting in the next few days, sellers will be able to create up to 9 additional customized subjects, so you can more easily categorize and sort the types of questions your buyers are asking.

For example, if you offer a Return Policy and want to easily identify questions about it, you could create a "Return Policy Question" subject that buyers could select.

Outside of this customized subject line, the email sellers receive will look exactly the same as it does today. If a seller decides not to create any custom subjects, buyers will see the same default choices they do today.

To customize your question subjects, follow these steps:

-Go to your Preferences in My eBay.
-In the Selling Preferences section, click on "Show" next to "Ask Seller a Question."
-Click "Edit" next to the "Customize the question types that buyers can choose from."

For more information about Customized Question Subjects, please see our Help page.
http://pages.ebay.com/help/sell/cont...eferences.html

Sincerely,

Albert Lee
eBay Product Management

=================================================

Highlights from eBay's official blog (www.ebaychatter.com):

-Project San Dimas and Adobe Apollo at DEMO 07 (http://www.ebaychatter.com/the_chatt...t_san_dim.html)
-The Colts Rain in Miami (http://www.ebaychatter.com/the_chatt...lts_rain_.html)